Terms of service

Updated 17.9.2021

Online store overlook

Wølmark Finland Oy (3128337-3) sells products to adult individuals in Finland and the rest of the world. Product prices include VAT. We reserve the right to change prices and postage.

Ordering

Products can be ordered from wolmark.fi.

All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it. When ordering from the online store, you are required to read and agree to the current delivery terms.

All orders are confirmed by e-mail, stating the price of the order, delivery costs and the ordered products. To receive an order confirmation, you must provide an email address when ordering.

Order confirmation

We will send you an order confirmation by email showing:

  • Order reference / order number
  • Contact information you provided
  • Products purchased and their price
  • The payment method you choose

Wølmark Finland Oy reserves the right to cancel a customer's order in the event of a clear pricing error. Due to a pricing error, the order can be canceled if there is a significant difference in the normal price of the product and the average consumer is considered to have understood the error. A pricing error is, for example, a situation where the price of a product is 0.00 EUR.

Payment methods

Products and their postage will be paid when ordering. In the online store, you can pay with the following payment methods: Paytrail Oyj's and Klarna Bank AB's payment services.

Paytrail Oyj's payment service provider uses the most common debit and credit cards as well as online banking payments, information on which can be found here. The order can also be paid by invoice in parts with Klarna's services, the terms of which can be found here.

Payment service providers

Paytrail Oyj

Paytrail Oyj (2122839-7) co-operates with Finnish banks and credit institutions as the payment service provider and payment service provider. Paytrail Oyj appears as the payee on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In the event of a complaint, please contact the supplier of the product in the first instance.

Postal address

Paytrail Corporation (2122839-7)

Innova 2 Lutakonaukio 7

40100 Jyväskylä

www.paytrail.com

 

Klarna Bank AB

The payment service provider is Klarna Bank AB (556737-0431) in cooperation with Finnish banks and credit institutions. Klarna Bank Oy appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Klarna Bank AB is licensed as a payment institution. In the event of a complaint, please contact the supplier of the product in the first instance.

Postal address

Klarna Bank AB (556737-0431)

PL 39

00100 Helsinki

Finland

Headquartered in Sweden

Klarna Bank AB (publ) (556737-0431)

Sveavägen 46

111 34 Stockholm Sweden

 

Online banking

The payment intermediation service related to online banking is implemented by Klarna Bank AB (556737-0431) in cooperation with Finnish banks and credit institutions. For the user, the service works just like traditional online payment.

 Delivery time

The delivery time for the order to Finland is 2-5 working days and to the rest of Europe 10 working days. Weekends and public holidays may affect the delivery time of orders. We will not be liable for any delays caused by force majeure or for any indirect inconvenience caused by the delays. Deviating delivery times are announced on the front page of the online store.

Delivery method and delivery costs

Shipping costs include postage and packaging. We deliver orders as a package, depending on the size of the order.

Shipping cost:

Country

Shipping cost

Finland / Parcel

4,90 €

Finland / Home delivery

9,90 €

Europe

9,90 €

 

If the customer wishes to exchange the product, the customer must pay the delivery and return fee for the exchanged product (if applicable).

Delivery tracking:

Once your order has been shipped, you will receive a tracking ID via email at the address provided when placing your order.

Return and exchange

Return policy in Finland

The customer has a 14-day right of return in accordance with the Finnish Consumer Protection Act. The right to return only applies to unused and salable products in the original packaging. The customer will not incur any delivery costs at Posti when he uses our Customer Return Code 661016 or the Easy Code available through Posti's pages to send the package.

Returns must be reported electronically before returning the product. The return notification must be sent to the e-mail address: petteri@wolmark.fi.

Pack the product (s) well, and fill out and attach the product return form that came with the return.

Return via Post:

Write our address information and customer return ID on top of the package and take the package to the Post Office. Customer return shipping via Post is free of charge for the customer. Our customer return ID is 661016.

You can also send the package with the Easy code, you can find more information here: www.posti.fi/palautapaketti.

If the product is returned to Wølmark Finland Oy in another way, the sender is responsible for the return costs and they will not be refunded.

Return address is:

Customer return

Wølmark Finland Oy

Åkerlundinkatu 8

33100 Tampere

Customer Return ID: 661016

 

We do not receive returns more than 14 days after receiving delivery. Returns take 10 to 15 business days to process. Once the refund is accepted, the refund will be paid to the original payment method.

If the customer returns the order to Wølmark Finland Oy in full, we will return the original delivery costs charged to the customer in connection with the order. Otherwise, shipping costs will not be refunded.

Failure to pick up your order without an electronic return notification is not a product return.

It is the customer's responsibility to ensure that the package is picked up on time from the pick-up point. Any package not picked up will be returned to the sender and the order will be refunded with the original payment method. We will charge € 10 for an order not picked up. A package returned as a site return will not be resent.

Keep the receipt for the return shipment until you receive a refund or acknowledgment that the return / exchange has been completed. If the return shipment is lost during transport, Wølmark Finland Oy is not obliged to refund the products that have not been returned to the company as a return if the customer cannot prove that he has returned the products. A receipt for a return shipment serves as proof of return if the package is lost.

Exchanges

You can only switch to a different size or the same price for the same product. We do not book products for exchange in advance. Follow the instructions above to send us the product. When your package arrives and is processed, we will review the product status and put the new product on the road. However, if you have run out of the size you requested, we will credit you with the original payment method. You will receive a receipt in your email once the matter has been processed.

Return terms from outside Finland

The customer has a 14-day right of return in accordance with the Finnish Consumer Protection Act. The right to return only applies to unused and salable products in the original packaging.

Returns must be reported electronically before returning the product. The return notification must be sent to the e-mail address: petteri@wolmark.fi

Contact our customer service petteri@wolmark.fi and you will receive instructions for return from us. According to the return package, fill in and put in the return form that came with the order.

We do not accept returns more than 14 days after delivery. Once the refund is accepted, the refund will be made to the original payment method. Returns take 10 to 15 business days to process.

If the customer returns the order to Wølmark Finland Oy in full, we will refund the postage and packaging costs charged to the customer in connection with the order. Otherwise, shipping costs will not be refunded.

Failure to pick up your order without an electronic return notification is not a product return.

Keep the receipt for the return shipment until you receive a refund or acknowledgment that the return / exchange has been completed. If the return shipment is lost during transport, Wølmark Finland Oy is not obliged to refund the products that have not been returned to the company as a return if the customer cannot prove that he has returned the products. A receipt for a return shipment serves as proof of return if the package is lost.

Europe

Returns must be reported electronically before returning the product. The return notification must be sent to the e-mail address: petteri@wolmark.fi. In the notification, state your name, order number and telephone number, and which products you want to return. You will receive a return shipping book and return instructions with your order. The price of the refund is 15.00 euros, which will be deducted in connection with the refund. You will also receive return instructions in hard copy with your order.

Non - European countries

Returns must be reported electronically before returning the product. The return notification must be sent to the e-mail address: petteri@wolmark.fi. In the notification, state your name, order number and telephone number, and which products you want to return. Once we have received your return notification, we will send you a waybill and instructions via email. The price of the refund is 20.00 euros, which will be deducted in connection with the refund. You will also receive return instructions in hard copy with your order.

Problem situations during transport and for defective products

If the product has been lost during transport, damaged or the wrong product has been delivered to the customer, the customer must report the error immediately to petteri@wolmark.fi.

Notification of incorrect delivery or defective product must be made within 14 days of receipt of the product. If the package is damaged in the mail, a complaint must be made to the product in the mail immediately

Wølmark 10 year warranty

Our products have a 10-year warranty against any breakage caused by production. The customer must register their product (s) on the warranty page in the online store. Failure to do so will void the warranty.

The 10-year product warranty primarily means the sewn seams of the products. Each product is inspected and evaluated on a product-by-product basis when applying for a warranty. If the product is broken for any other reason (eg intentional breakage), the customer is not entitled to a warranty.

The customer is obliged to pay the postage back and forth when delivering the product for warranty repair.

Other information

We reserve the right to change our delivery terms. Before ordering, the customer must read the current delivery terms.

Wølmark Finland Oy treats all customer information completely confidentially. Wølmark Finland Oy undertakes not to disclose customer data to third parties. The information will be disclosed to third parties only in connection with the conditions mentioned in the privacy statement, such as payment service providers.

Force majeure: If the obligations mentioned in these terms and conditions are not fulfilled due to force majeure (due to war, natural event, catastrophe, legislation or official decision, strike or other comparable event), the customer is not entitled to receive compensation from Wølmark Finland Oy.

Finnish law applies to these terms.

Wølmark Finland Oy is committed to protecting the privacy of its customers and anyone who uses our website or other Wølmark Finland Oy's online services.

Registrar:

Wølmark Finland Oy

Business ID 3128337-3

Wølmark Finland Oy collects personal data for the purpose of managing customer relationships and delivering e-commerce orders, and the legal basis for processing personal data is the customer relationship. Providing certain personal information (name, address, telephone number) is a prerequisite for submitting an order and therefore also for placing it.

We also collect personal information for marketing purposes.

Personal data is processed by:

Founders of Wølmark Finland Oy:

  • Petteri Kiuru +358407254046
  • Teemu Pinomäki +358452542651

- Occasional third parties at the request of Wølmark Finland Oy (for example, the developers of the websites we order and the employees of the payment services).

In addition to our online store, your personal information is in the following services to improve the customer experience and service:

- Email service through which we send messages both to our insiders (email list) and in some cases to our non-listed customers (for example, in the event of a recall of a defective product)

- Customer service software for handling customer messages

- Rating software for collecting reviews

- Delivery partner

We store the information provided by the user as follows:

  • Name
  • Address, e-mail address and telephone number
  • Order and return history
  • Possible failed orders
  • Payment information related to the order
  • Comments you post on articles on the site
  • The reviews you provide and their texts
  • Subscribe to the mailing list and the selected list
  • Answers to possible various polls (color votes, etc.

Cookies

Our website also uses cookies. The use of cookies is essential for the functioning of the online store. Cookies enable, for example, the use of a user account and the operation of the Shopping Cart. Our website - like almost all other websites - does not work properly without cookies, but you can turn them off or remove them from your web browser.

Cookies are used to collect the following information about your use of our service:

  • IP address, web browser, and time zone
  • What pages you browse on our website and when to visit
  • E-commerce transactions (e.g. adding to cart and making purchases)
  • Information about the device you are using

Cookies provide information to Google and Facebook so that we can use the information to target relevant ads on those services. For example, you can get ads for the exact product you viewed on our website or add it to your shopping cart. Note: The information doesn't increase the number of ads on the services you use.

 

Manage or delete data

  • Personal information collected about you
  • Correction of data
  • Restrictions on data processing, such as marketing bans
  • Opposition to data processing
  • Withdrawal of consent, such as marketing
  • Making a complaint to the supervisory authority

A request for the above measures is made by e-mail to: petteri@wolmark.fi

Please note that data can only be deleted if we have no legal obligation to continue processing your personal data.

Data retention

We retain your order information for the time being.