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Wølmark Warranty

We want to create a change in the sustainability of clothes. That's why all Wølmark products have a 10-year warranty!

We have designed our products to last as long as possible, both in terms of material, design and manufacturing. We believe in the producer's responsibility and want to show that we trust the longevity of our own product. That's why we offer a 10-year warranty on all our products, which covers all manufacturing defects. This means that we repair all broken or torn seams, regardless of how the seam is broken.

What our warranty does not cover:

  • Normal material wear or abrasions
  • improperly maintained products
  • no second owner, only first owner

The following products are also not covered by our warranty:

  • Fingered, clawed or blunt

Our warranty does not cover normal wear and tear of the material. The warranty also does not cover an improperly maintained product that has, for example, been washed at too high a temperature and has shrunk. Our product warranty only covers the first owner. After you have purchased your product, register it by filling in the fields:

How do I get my clothes serviced?

If the seam of your product has come apart, you can fill it this the form. (Note: fill in only the first section of the form.)

Return the completed form to the email address petteri@wolmark.fi and add the purchase receipt as an attachment to the email. After this, you can mail or deliver the product to us for repair using the contact information found below. Please note that you must pay for the postage yourself.

Wølmark Finland Oy
Åkerlundinkatu 8
33100, Tampere

Visiting hours
Mon-Fri 09:00-17:00


What makes alpaca wool superior to Merino sheep's wool and why is Merino sheep's wool often coated with plastic?

The amazing benefits of alpacas come from their thousands of years of living in the rugged environment of the Andes Mountains. In this environment, the alpacas have naturally developed a fiber that can withstand drastic temperature changes, from the freezing temperatures of the night to the scorching sun of the day.

Fiber scales and chemical treatment

Almost all Merino sheep's wool is processed in order to remove the characteristic scales from the wool, which make the sheep's wool sting. The result of the treatment is a smoother coat, but at the same time the properties of the wool deteriorate. For example, wool's ability to repel and transfer moisture is significantly reduced or completely removed.

The so-called Superwash method has either one or two steps, depending on the method. In the first step, the fiber scales are smoothed using a chemical process. In the second step, the fiber is coated, often with plastic, so that it can be machine washed.

Responsible brands use sustainable methods, but according to research, up to 70-75%(1,2) of washable Merino wool products on the market are also covered with plastic to enhance production and soften the skin feel.

Alpaca wool is not chemically treated, as the fiber is naturally fine-scaled. When scales are not removed e.g. the wool's ability to repel and transfer moisture is preserved and it is possible to make knitwear even in demanding conditions.

Fiber air pockets

This is another major structural difference between Merino and Alpaca. Basically, all wools contain air, which creates the characteristic ability of wool to insulate heat. Both wools have this structure, but Alpaca wool contains significantly more of these air pockets and insulates its wearer better.

Although Merino's fiber is longer and thicker, wool is a less effective thermal insulator compared to alpacas(5). Depending on the source, the secretion capacity of alpaca wool compared to Merino is 20-400% (3,4). Airy fibers make the product lighter and enable a warm product with less material.

The differences in the thermal insulation of the wools are related to the differences in the internal structure of the fibers. Merino sheep's wool consists of one type of fiber that does not have a core, while only a small part of alpaca fibers are coreless(4). This core creates air spaces in the fiber and increases the heat insulation of the wool, making alpaca an effective heat insulator(5).

"Depending on the source, the insulating capacity of alpaca wool compared to Merino is 20-400%"

In the end, there are only a handful of Merino sheep wool brands that can really guarantee the product's quality and ethics. When you buy alpaca, you know that the quality of the materials is always top notch.

We create gear for this generation of hikers. Alpaca wool is a genuine high-performance fiber that has evolved naturally, shaped by its environment in the rugged mountains of the Andes. No chemicals, no plastic, no animal abuse - 100% alpaca wool.

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